Important order notice

Please read this carefully before placing your order.

  1. Once your payment is received/confirmed, we start processing your order. Production of the books using print-on-demand takes 3 to 5 working days for Premium orders (normal orders) and 1-2 working days for Express orders. Then we will ship the book (s) to you.

  2. A tracking number will be emailed and/or WhatsApp to you as soon as the package collection order is created.

  3. Kindly allow up to 24 hours to get the tracking number active (get the package collected by the delivery services).

  4. Apart from the shipping time, the print-on-demand books also need time for production, which varies from 2 to 5 working days depending on the production requirement and quantity ordered.

  5. The printing takes:

    1. Premium orders: 3-5 working days

    2. Express orders: 1-2 working days

  6. The delivery takes:

    1. Premium orders: 

      1. 2-3 working days in UK & Ireland,

      2. 2- 5 working days in EU, US, Canada & Australia 

      3. 5- 7 working days across the globe.

    2. Express orders: 

      1. 1-2 days in UK & Ireland, 

      2. 2-3 days in EU, US, Canada & Australia, 

      3. 2-4 days across the globe

  7. The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet.

  8. The peak months of November, December, and early January may experience turnaround times that could exceed 10 business days. Please refer to your Moussa Issa Bookstore order dashboard for the latest turnaround time updates.

  9. International orders may be subject to customs fees and import duties based on the country where the order was shipped. Moussa Issa Bookstore is not responsible for customs fees, and charges are not incorporated into the total cost of your order. Please contact your customs office for further information.

  10. The customer is responsible for any additional duties, administration and customs fees that might be charged as required by local regulation.

  11. Depending on the size of your order, shipping is free in close to 40 countries (see our Shipping fees per country) and trackable. All our parcel delivery services are fully trackable worldwide.

  12. When placing your order, enter your email address and phone number correctly to receive notification when your order ships.

  13. For further information, please refer to our:

    1. Shipping & Returns ​page

    2. Frequently Asked Questions

    3. Privacy Policy

    4. Store Policy

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