Please read this carefully before placing your order.

  1. Once your payment is received/confirmed, we start processing your order. Production of the books using print on demand takes 3 to 5 working days. Then we will ship the book (s) to you.

  2. A tracking number will be emailed and/or WhatsApp to you and usually, the delivery takes 2- 3 working days in UK & EU; and 5 - 7 working days across the globe.

  3. Apart from the shipping time, the print on demand books also need time for production, which varies from 2 to 5 working days depending on the production requirement and quantity ordered.

  4. International orders may be subject to customs fees and import duties based on the country where the order was shipped. Moussa Issa Bookstore is not responsible for customs fees, and charges are not incorporated into the total cost of your order. Please contact your customs office for further information.

  5. The customer is responsible for any additional duties, administration and customs fees that might be charged as required by local regulation.

  6. Depending on the size of your order, shipping is free and trackable in all European Union countries including the United Kingdom.

  7. All our parcel delivery services are fully trackable worldwide.

  8. When placing your order, enter your email address and phone number correctly to receive notification when your order ships.

  9. The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet.

  10. The peak months of November, December, and early January may experience turnaround times that could exceed 10 business days. Please refer to your Moussa Issa Bookstore order dashboard for the latest turnaround time updates.

  11. For further information, Please refer to our:

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