Shipping & Returns
We use the following shipping companies:
UPS (Ground & Express)
Our standard shipping method is UPS ground service.
Please note that shipping times may vary due to holidays and special events.
We pack and ship orders within five days of order placement whenever possible.
SHIPPING OPTIONS & PRICES
The time it takes to produce printed books depends on the number of books requested and the product options.
For a print run of fewer than 20 copies of a softcover book (perfect binding or saddle stitching), the production time is 3-5 working days. Working days do not include Saturdays, Sundays and other public holidays.
Once the book or books are produced, shipping time must be considered separately. Shipping delays are sometimes unavoidable and beyond our control. So if you are pressed for time, please order copies early to avoid last-minute problems. The shipping time depends on the location and the postal service/courier used. The customer is responsible for additional duties, and administrative and customs charges that may be levied following local regulations. Arrival time will depend on how far the order is sent from the UK: Items shipped within Europe usually arrive faster (1-3 days) than items shipped outside Europe (5-7 days). UPS guarantees that orders shipped by Priority Rate will arrive within three working days. Most arrive within two working days.
As soon as your order is ready to be shipped, you will receive a shipping confirmation email containing shipping details and your tracking number. Tracking information for all orders, regardless of shipping method, is available and will be emailed to you as soon as your order is shipped.
CANCELLATIONS, RETURNS & REFUNDS
YES, we refund! All refunds are handled on a case-by-case basis and are subject to management discretion. Please note that we can only issue refunds for items purchased from Moussa Issa Bookstore. Moussa Issa Bookstore may cancel orders and issue refunds if the request is made within 24 hours. No, we do not accept returns! As a print-on-demand publisher, we do not have an inventory of books or facilities to take back and shop unsold books. Therefore, please consider your options carefully before placing your order. Moussa Issa Bookstore can cancel orders and issue refunds if the request is made within 24 hours.
PACKAGE HELD IN CUSTOMS
This means that customs have placed the package on hold. You will most likely be contacted to pay import duties on your book(s), depending on the number of books you are importing and the value of the package. It sounds scary, but all parcels are 'held back' from import duties. This means the parcel has been scanned out of the shipping company's possession for processing by customs. The status will change once it is back in the courier's possession. It does not mean that it has been seized for any reason. Some countries, such as India, South Africa, Saudi Arabia and Malaysia, are very strict with international orders, which may incur customs fees and import duties depending on the country the order was shipped from. Moussa Issa Bookstore is not responsible for customs fees, and the fees are not included in the total cost of your order. Please contact your customs authority for more information. The customer is responsible for any additional customs, administrative and duty charges that may be levied following local regulations.